Privacy Policy

Last updated: October 6, 2025

1. Introduction

Ultika ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation and car rental services.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Full name and contact details (email, phone number)
  • Billing and payment information
  • Driver's license information (for car rentals)
  • Travel itinerary and booking details
  • Passport information (for international services)

Automatically Collected Information

  • IP address and browser type
  • Device information
  • Usage data and preferences
  • Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our transportation and rental services
  • To process bookings and payments
  • To communicate with you regarding your reservations
  • To improve our services and customer experience
  • To comply with legal obligations
  • To send promotional materials (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in our operations
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your information
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: ultika.mk@gmail.com

Phone: +389 70 377 925

Address: Skopje, North Macedonia